The new ESRI Support website

The ESRI family of websites have been seeing a lot of new updates as of late. The screenshot on the right is of the support site that ESRI offers, which hadn’t changed in quite a while. Notice the changes, including the lack of links to the web help (which has proven so helpful in the past to show people help files), and no direct link to the forums prominent in the page (it is located on the left-hand side navigation bar). Instead, people are directed to the new ESRI Resources site, which appears to be the new organization of resources for ESRI products. It is nice to see ESRI trying to separate the official support requests from the support resources, even though I am not sure which design will be more useful to the majority of users.

The new ArcGIS Resource Center

The new resources page, for those that did not notice it, is no longer on the esri.com domain, but rather moves to the arcgis.com domain we discussed in the previous post. In the meantime, arcgis.com is still under construction, which the “Coming soon” phrase over an oblique image of the earth. If anyone has any more insights to this, please do share them on the comments section below.